Identify indicators for change
Like with any change, it helps to guide your team using metrics and indicators.
Leading indicators help you sense that you’re making change in the right direction.
Lagging indicators help you look back at a period of time or major events such as big releases and understand how you’re delivering value.
The table below lists out potential indicators aligned to the SPACE framework. Use these to build your team’s feedback loops and to help everyone own the shift. You can also find a Google Slides version here.
| Satisfaction How fulfilled, happy & healthy individuals are. |
Performance The outcome of your processes. |
Activity The count of actions or outputs. |
Collaboration How people communicate and work together. |
Efficiency Working with minimal delays or interruptions. |
|---|---|---|---|---|
| Lagging ESAT scores NPS scores Intent to stay Diversity & inclusion |
Lagging Cycle time Deployment frequency |
Leading Volume of: •Commits •PRs •Design docs DAU/ MAU on content platform. Compliance on: •Decision documentation. •Meeting documentation |
Lagging Onboarding time % of successful knowledge searches Expertise discoverability |
Leading (lack of) Interruptions Hours of deep work No of handoffs Review time Meeting hours per IC (≤5) and manager (≤10) |
| Leading Reduced stretch hours Flexible work hours 40 hour work week |
Leading Throughput Velocity Rework rate |
Leading Pickup time Review depth Waiting time Decision velocity Documentation hygiene |