I delivered a keynote to the latest cohort of Thoughtworks University. This post has the audio recording of the talk and a clean transcript.

Feedback that strengthens someone’s confidence can be a powerful motivator. Sadly, we don’t share such feedback enough.

If culture is the moving average of behaviour over time, then a change in corporate culture is inevitable. To retain their cultural distinctiveness, though, corporations must identify what truly makes them special – i.e. their immutable core.

Well-meaning executives often implicitly ask for overwork, without acknowledging that the upside for the hustle has disappeared for the average employee. To reenergise and motivate their workforces, executives must do more than just appeal to tradition. Employees must see a proportional upside.

Some teams exist to deliver value. Others enforce control. Some others, sit right in the middle. What kind of team are you?